Returns Policy
Contact service@purbelle.com if you have any inquiry.
If the dresses you receive are made wrongly, defective or not the same as advertised, you can send them back for full refunds or exchanges, within 15 days upon receiving them.
Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, clean and free of lint and hair and packaging still attached. Please note we do not refund original shipping cost.
All swatches、fabric and made to order items are final sale and cannot be returned or exchanged.
For Standard Size Dresses: Even if you simply don’t like the dress(es), you can return and get 70% refund of the standard sized dresses.
For Custom Size Dresses: Unless our tailors make the dress wrongly, custom size dresses are final sale. We cannot offer returns or exchanges for custom size dresses. Should you think the custom sizing is not the same as the measurements you have submitted in your order, please contact us to inquire.